RETURNS & EXCHANGES
RETURN POLICY
We accept returns within 14 days of delivery for a full refund. Items must be unworn, undamaged, and in their original packaging with all tags attached. Final sale items cannot be returned or exchanged.
HOW TO RETURN
- Initiate your return by contacting our customer service team.
- Pack the item securely in its original packaging.
- Ship the return using a trackable method—return shipping costs are the customer’s responsibility.
REFUNDS
Once we receive and inspect your return, refunds will be processed within 5-7 business days and issued to the original payment method.
EXCHANGES
We currently do not offer direct exchanges. To exchange an item, return the original purchase and place a new order at 5a7shop.com.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, contact us immediately for assistance. We may require photos for verification before approving a return or replacement.
INTERNATIONAL RETURNS
International customers are responsible for return shipping fees and any applicable customs duties. Refunds will be issued for the merchandise value only, excluding original shipping costs.
QUESTIONS?
For further assistance, visit our FAQ page or contact customer service.
Thank you for shopping at 5a7shop.com!